Gym FAQ page

Frequently Asked Questions

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I access the catalog?

Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

Can I download videos to save them to my device?

No, our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing in to your account.

If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

What styles of classes are available?

Our library includes a wide range of styles: Meditation, Hatha, Vinyasa, Yin, Pilates, Restorative, Somatic Movement, Functional Mobility, Strength & Conditioning, and more, with new content added regularly.

How often is new content added to the library?

New classes are added every month, so there's always something fresh to offer your members.

What happens if we can't attend the LIVE sessions due to time zone or scheduling conflicts?

We understand that it is not always possible to catch our LIVE sessions.

Please note that all LIVE sessions are available in our library as a replay option, which you can access 24 hours after the LIVE session concludes.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

What should we do if the streaming platform is down during a scheduled class?

If you’re having trouble accessing the streaming platform at class time, don’t worry: your members can still get their workout in. We keep a YouTube playlist of backup classes ready for exactly this situation. Simply open the playlist, choose a class that matches your schedule, and play it on your screens as usual.

👉 Backup Class Playlist

We recommend bookmarking this link so it’s on hand whenever you need it.

Streaming and Technical Support

Please contact our platform provider Uscreen directly for issues relating to streaming or technical support at: youryogaflow@streaming-subscription.com

Your Yoga Flow Studio Account or Billing Support

For account or billing support please contact Your Yoga Flow Studio directly at: operations@youryogaflow.com